国际服务咨询案例主管Thequalifiedindividualisresponsibletosupportthedevelopment,implementationandevaluationofGlobalSolutionsservicesattheJiahuihospital.
ThispositionwillworkeffectivelyaspartofpatientcareteamtoconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithexternalhealthcareteamsandorganizations.ThisrolewillalsohelpwithbuildandimprovethepoliciesandworkflowstoenhancepatientexperienceofGlobalSolutionservices.
Theresponsibleindividualwillhaveorganizationalandcommunicationskillsandbeabletousetheinformationsystemsneededtosupportthepatientcareexperience.TheywillbeabletoassessclientneedsandwillengagepatientsandpartnersinordertomaximizeeffectiveuseofhealthcareresourcesatJiahuiandoverseas.
EssentialTasks:
1.MonitorthepatientjourneyintheirJiahuiandInternationalexperiencefrombeginningtocompletion,andfacilitatecoordinationwithinternalclinicalandoperationteam,aswellasinternationalpartnerstoensuretimelyandsatisfiedservicedeliverytopatient;
2.Handledisputesandcustomercomplainswhenescalatedfromfront-lineteammembers;
3.Handlecomplex/VIPcasefrombeginningtoendinperson;
4.Maintainclosecommunicatewithinternationalpartnersandcommunicatedactivelywhenneeded;
5.ReviewpatientfeedbackwithGlobalSolutionserviceconsultantregularlytoimproveservicepoliciesandworkflowsforbetterqualityofcareandpatientexperience;
6.ProvideinternalprocessandpracticetrainingtorelevantfunctionsofGlobalSolutionservices;
7.Performotherdutiesasassigned;
Knowledgeandskills:
1.Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;
2.Skillfulinpatientassessmentandeducation;
3.Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;
4.Abilitytousetheinformationsystemsneededtosupportinformationmanagementandthepatientcareexperience
5.UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;
6.Culturesensitivewhenworkingwithinternationalcollaborators
7.Abilitytodealwithcomplexsituationsandmanagecustomercomplainstoensureagoodclientexperiencebynavigatingthroughdifferentfunctionsinatimelymanner
8.Leadorparticipateinqualityimprovementinitiativesorprojects
9.Promotethedevelopmentofcollaborativerelationshipswithcolleagues
RequiredQualificationsandExperiences:
1.MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;
2.Generalmedicalknowledgeofoncologytreatmentisrequired;
3.Aminimumof5yearsexperiencesincustomerserviceinahealthcareorganization,customerserviceexperienceforhigh-endclientispreferred,administrationexperienceinhospitalispreferred,nursebackgroundispreferred;
4.Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustwithpatients,familiesandotherhigh-endclients;
5.Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;
6.Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;
7.Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;
8.Compassionateandpatience;
9.FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;Thequalifiedindividualisresponsibletosupportthedevelopment,implementationandevaluationofGlobalSolutionsservicesattheJiahuihospital.
ThispositionwillworkeffectivelyaspartofpatientcareteamtoconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithexternalhealthcareteamsandorganizations.ThisrolewillalsohelpwithbuildandimprovethepoliciesandworkflowstoenhancepatientexperienceofGlobalSolutionservices.
Theresponsibleindividualwillhaveorganizationalandcommunicationskillsandbeabletousetheinformationsystemsneededtosupportthepatientcareexperience.TheywillbeabletoassessclientneedsandwillengagepatientsandpartnersinordertomaximizeeffectiveuseofhealthcareresourcesatJiahuiandoverseas.
EssentialTasks:
1.MonitorthepatientjourneyintheirJiahuiandInternationalexperiencefrombeginningtocompletion,andfacilitatecoordinationwithinternalclinicalandoperationteam,aswellasinternationalpartnerstoensuretimelyandsatisfiedservicedeliverytopatient;
2.Handledisputesandcustomercomplainswhenescalatedfromfront-lineteammembers;
3.Handlecomplex/VIPcasefrombeginningtoendinperson;
4.Maintainclosecommunicatewithinternationalpartnersandcommunicatedactivelywhenneeded;
5.ReviewpatientfeedbackwithGlobalSolutionserviceconsultantregularlytoimproveservicepoliciesandworkflowsforbetterqualityofcareandpatientexperience;
6.ProvideinternalprocessandpracticetrainingtorelevantfunctionsofGlobalSolutionservices;
7.Performotherdutiesasassigned;
Knowledgeandskills:
1.Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;
2.Skillfulinpatientassessmentandeducation;
3.Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;
4.Abilitytousetheinformationsystemsneededtosupportinformationmanagementandthepatientcareexperience
5.UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;
6.Culturesensitivewhenworkingwithinternationalcollaborators
7.Abilitytodealwithcomplexsituationsandmanagecustomercomplainstoensureagoodclientexperiencebynavigatingthroughdifferentfunctionsinatimelymanner
8.Leadorparticipateinqualityimprovementinitiativesorprojects
9.Promotethedevelopmentofcollaborativerelationshipswithcolleagues
RequiredQualificationsandExperiences:
1.MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;
2.Generalmedicalknowledgeofoncologytreatmentisrequired;
3.Aminimumof5yearsexperiencesincustomerserviceinahealthcareorganization,customerserviceexperienceforhigh-endclientispreferred,administrationexperienceinhospitalispreferred,nursebackgroundispreferred;
4.Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustwithpatients,familiesandotherhigh-endclients;
5.Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;
6.Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;
7.Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;
8.Compassionateandpatience;
9.FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;
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